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EU Importer of Record (IOR) Services

Importer of Record (IOR) Services for Food, Beverage & Medical Device Imports into the European Union

Importing food, beverages, dietary supplements, and medical devices into the European Union requires a designated Importer of Record (IOR) based in the EU to ensure full compliance with EU customs, safety, and regulatory laws, including EFSA, EU MDR, and FBO requirements.

✅ Ensures compliance with EU food safety, health, and customs regulations
✅ Manages import declarations, VAT, duties, and documentation
✅ Prevents customs detentions, EFSA rejections, and compliance delays
✅ Serves as your official EU-based Importer of Record

Our IOR services provide comprehensive import and compliance support across all 27 EU member states — tailored for non-EU manufacturers and brands entering the European market.

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Why Importer of Record (IOR) Services Are Critical in the EU

Without an appointed EU-based IOR, non-EU companies cannot legally import many regulated goods into the EU. Products may be detained at customs, rejected by health authorities, or refused entry altogether. Common risks of importing without an IOR:

  • Customs clearance delays and product seizures
  • EFSA or EU MDR regulatory rejections
  • Failure to meet FBO (Food Business Operator) obligations
  • Fines, import bans, or destroyed shipments

An experienced IOR ensures that your product is imported in compliance with EU legislation, avoiding disruptions and legal exposure.

Our Core Importer of Record (IOR) Services for the EU

What’s Included in Our EU IOR Services

Acting as Your Official EU Importer of Record

We serve as your legal Importer of Record in the European Union for all regulated products.

  • Registered EU legal entity for customs and regulatory filings
  • Fulfilling FBO and economic operator responsibilities
  • Direct liaison with EU customs and border authorities

EFSA, ECHA, and EU MDR Regulatory Compliance

We handle all applicable regulatory approvals and ensure conformity with EU legislation.

  • EFSA food supplement and novel food compliance
  • ECHA support for substances of concern (e.g. cosmetics)
  • EU MDR/IVDR representation for medical devices

EU Customs Declarations & VAT Management

Smooth and efficient customs clearance via EU member states.

  • EU TARIC HS code classification and valuation
  • VAT handling via OSS/IOSS or EU VAT registration
  • Customs documentation and port coordination

EU Labeling, Ingredients, and Packaging Review

We validate your product labeling to meet the legal requirements across the EU.

  • Multilingual food and supplement label compliance
  • Allergen, nutritional, and origin declaration verification
  • EU packaging and recyclability requirements

Post-Market Compliance & Record-Keeping

We help you remain compliant after import, ready for audits or recalls.

  • Record retention in line with EU regulations
  • Traceability and product safety file creation
  • Recall strategy guidance and incident response

Resolution of Detentions and Border Rejections

If your products are detained or rejected at an EU port, we provide rapid support.

  • Regulatory corrective action and documentation rework
  • Port health engagement and appeal submissions
  • Root cause investigation and long-term resolution planning

Why Choose Our EU Importer of Record (IOR) Services?

EU Compliance Expertise

Specialists in EFSA, EU MDR, REACH, and cross-border trade within the EU.

 

Full-Service Import Management

From customs and VAT to FBO registration and safety assessments.

Product-Specific Support

Tailored services for supplements, foods, medical devices, and consumer goods.

Dedicated Support for Foreign Businesses

We help non-EU exporters enter the EU market confidently — without needing an EU subsidiary.

Global Import Agent have successfully worked with me to land product in the U.S and remain compliant for FDA regulations. I'm really happy with their response times, and easy to use tech platform that facilitates the process.
Jane Mckay
Jane MckayAstute Beverages
I had hit a brick wall trying to get my FDA number for export of my rum to the USA. Ryan and James knew all the right contacts to sort this out for me. I could not have done it without Global Import Agent. They even sorted out my prior notification paperwork for me. I can highly recommend them.
James Singlehurst
James SinglehurstRevival Rum
Ryan, Chris and their team were exceptional in getting our food supplement product FSVP compliant. Pretty good experience with Global Import Agent overall.
Kelvin Yeo
Kelvin YeoAdvagen
Great level of service in the 3 months we have been working with Global Import Agent to date. From the first call with Fabrizzio to the comms with Ryan, James & Carlos, all has been good and the progress we are making is fantastic!
Jeff Webster
Jeff WebsterHunter & Gather
I recently had the pleasure of working with Ryan and his team for a label review of a dietary supplement, which was intended for commercialization in the United States. My experience was overwhelmingly positive, as they provided exceptional and professional support throughout the process.
Renato Di Lorenzi
Renato Di LorenziLoli Pharma
We use Global Import Agent as our FSVP agent for importing dietary supplements into the US from the EU. They've provided us with professional high-quality service thus far. Recommend!
Keiu Kadarik
Keiu KadarikEcosh Life
We were a start up working on our first import, and Global Import Agent was superb in taking care of our documentation and import process. Highly recommend.
Hee Joong Kim
Hee Joong KimMuom Life
Ryan is very helpful from the beginning to end. He responds super fast and he is on point to the issue / objectives.
Wonsik Woo
Wonsik WooLifeLab
James, Ryan and Carlos have been really helpful all along our FSVP. Great service.
Anahi Cabrera Herrera
Anahi Cabrera HerreraScience In Sport
Flexible and helpful FSVP agent. After comparing a couple of agents, this one is the one we picked. No regrets!
Andreas Edström
Andreas EdströmSwedish Signature AB
they are fast, efficient, and always open to help. They have been a great support for me and my company
Alba Rodríguez
Alba RodríguezGricha
Great to deal with, cost efficient and professional, highly recommended
Stephen Goument
Stephen GoumentGolden Turmeric
​What our clients say

Client Feedback

Read what our clients have to say about our services and how we have helped them export product.

Q. What is an Importer of Record (IOR) in the EU?

A designated EU-based legal entity responsible for customs clearance, product compliance, and post-market obligations on behalf of a non-EU company.

Q. Who needs an Importer of Record in the EU?

Any foreign business shipping regulated goods like food, beverages, supplements, cosmetics, or medical devices into the European Union.

Q. Can I sell in the EU without having an IOR?

  • No. Non-EU companies must appoint an IOR or FBO to meet legal import and compliance requirements.

Q. How do you manage imports to multiple EU countries?

Our services are harmonized for pan-EU compliance under shared regulations — from France to Germany to the Netherlands.

Q. Can you help with EU food supplement approval?

  • Yes — we handle EFSA compliance, label translation, and FBO representation.

Want To Ask Something?

We are always ready to answer your questions

Our team is friendly, responsive and we love to talk to people interested in what we do. Feel free to get in touch and one of our team will always get back to you. Guaranteed!

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