Service overview
We act as your EU-based Importer of Record, handling import declarations, VAT, duties and documentation across all 27 member states, without you needing an EU entity.
Why this service matters
- Non-EU companies need an EU-based IOR to import many regulated goods legally.
- Without one, products may be detained at customs or rejected by health authorities.
- Risks include EFSA or EU MDR rejections, fines, import bans and destroyed shipments.
Acting as Your Official EU Importer of Record
We act as your legal Importer of Record in the European Union for regulated products.
- Registered EU legal entity for customs and regulatory filings
- Fulfilling FBO and economic operator responsibilities
- Direct liaison with EU customs and border authorities
EU Importer of Record Services
EFSA, ECHA, and EU MDR Regulatory Compliance
We handle the applicable EU regulatory approvals and conformity requirements for your products.
- EFSA food supplement and novel food compliance
- ECHA support for substances of concern (e.g. cosmetics)
- EU MDR/IVDR representation for medical devices
EU Customs Declarations & VAT Management
We manage customs declarations and VAT for clearance through EU member states.
- EU TARIC HS code classification and valuation
- VAT handling via OSS/IOSS or EU VAT registration
- Customs documentation and port coordination
EU Labelling, Ingredients, and Packaging Review
We check your product labelling against legal requirements across the EU.
- Multilingual food and supplement label compliance
- Allergen, nutritional, and origin declaration verification
- EU packaging and recyclability requirements
Post-Market Compliance & Record-Keeping
We help you stay compliant after import, with records ready for audits or recalls.
- Record retention in line with EU regulations
- Traceability and product safety file creation
- Recall strategy guidance and incident response
Resolution of Detentions and Border Rejections
If your products are detained or rejected at an EU port, we support you through to resolution.
- Regulatory corrective action and documentation rework
- Port health engagement and appeal submissions
- Root cause investigation and long-term resolution planning
Ongoing compliance support
Time-Saving
We handle declarations, VAT and duties, so your team can focus on selling in Europe.
Regulatory Assurance
Imports aligned with EU customs, food safety and EU MDR requirements.
Peace of Mind
Reduce the risk of customs delays, rejections and seized shipments.
What you'll need
EU market entry needs product and trade data ready for our EU entity.
- Product classificationDetails for TARIC HS codes and valuation.
- VAT approachOSS/IOSS or EU VAT registration.
- LabelsFor multilingual label compliance checks.
- Traceability recordsTo build your product safety file.