Service overview
We act as your UK Importer of Record, handling customs declarations, VAT and compliance paperwork with HMRC, DEFRA and the MHRA, even without a UK entity.
Why this service matters
- Non-UK companies importing regulated goods need a UK Importer of Record.
- Without one, goods may be blocked at the border, inspected or rejected.
- Risks include clearance delays, HMRC fines and confiscation at UK ports.
Acting as Your Official Importer of Record
We act as your Importer of Record for food, drink and healthcare products imported into the United Kingdom.
- Legal representation for customs and regulatory communications
- Use of our UK address for customs declarations
- Ideal for companies without a UK business registration
UK Importer of Record Services
DEFRA, FSA & MHRA Regulatory Compliance
We check your products against UK standards for food safety, veterinary import rules and medical devices.
- DEFRA compliance for animal-derived or organic products
- UK Food Standards Agency (FSA) import registration
- MHRA conformity for medical devices (UKCA marking, post-Brexit)
UK Customs Declarations & VAT Handling
We manage customs clearance through HMRC, with full declaration support.
- CDS (Customs Declaration Service) entries
- Professional HS code classification and evaluation
- VAT deferment or payment through our deferment account
UK Labelling & Packaging Compliance
All goods entering the UK must follow UK packaging and labelling rules, and we check yours.
- UK-specific ingredient labelling and allergens
- Medical device labelling guidance under UK MDR
- Organic and nutritional fact panel validation
Post-Import Recordkeeping & Compliance Support
We help you stay compliant with UK regulations after clearance.
- Secure archiving of import and compliance documentation
- Preparation for audits and traceability requests
- Post-market support including recalls and incident reporting
Resolution of Border Rejections & Compliance Issues
If HMRC or port health authorities detain your shipment, we work with them to resolve it.
- Liaison with customs and port health teams
- Re-submission of corrected documentation
- Corrective action planning to restore compliance
Ongoing compliance support
Time-Saving
We take on customs declarations and paperwork, so you can sell in the UK without a local entity.
Regulatory Assurance
Products checked against UK import, food safety and labelling requirements.
Peace of Mind
Reduce the risk of border delays, HMRC fines and confiscated goods.
What you'll need
Using our UK address for customs? Prepare these first.
- Product classificationInformation for HS code classification.
- VAT arrangementsDeferment or payment for import VAT.
- UK labelsIngredients and allergens in UK format.
- Regulator requirementsAny DEFRA, FSA or MHRA obligations for your product.