Service overview
We identify why your shipment was detained, prepare the evidence and corrective actions the FDA needs, and manage communication with the FDA and CBP.
Why this service matters
- A detained, refused or Import Alert shipment needs prompt action to limit product loss and fines.
- Common causes: documentation errors, labelling violations, unapproved ingredients, missing FSVP agents.
- Without corrective action, detained goods may be refused entry, re-exported or destroyed.
FDA Detention Cause Investigation
Resolving a detention starts with understanding the cause, so we review your FDA Detention Notice and identify the actions needed for release.
- Reviewing FDA Detention Notices and identifying compliance issues
- Contacting FDA officials for clarification of the detention
- Assessing your supplier compliance history to determine potential risks
FDA Detention Assistance
Communication with FDA & Customs Officials
Our team acts as your liaison with the FDA and US Customs and Border Protection (CBP) throughout the detention.
- Acting as your representative to FDA and CBP officials
- Preparing formal responses to FDA detention enquiries
- Managing communications and negotiations to support product release
Documentation Preparation & Submission
Incorrect or missing documentation is a common cause of FDA detentions, so we review, correct and submit the compliance documents required.
- FDA Prior Notice correction for food and beverage imports
- Assistance with FSVP compliance documentation
- Submission of Certificates of Analysis & laboratory reports for verification
Laboratory Testing & Product Compliance Support
If a shipment is detained for contamination, mislabelling or unapproved ingredients, laboratory testing may be needed to show compliance.
- Microbial, allergen, and chemical analysis for detained product
- Ingredient verification testing for dietary supplements and cosmetics
- FDA-compliant laboratory submission to support product release
FDA Import Alert & Warning Letter Resolution
If your shipment is flagged under an FDA Import Alert, further steps are needed to remove your supplier from the alert list and prevent future detentions.
- Assistance with removal from FDA Import Alerts
- Development of Corrective Action Plans (CAPs) to address compliance violations
- Ongoing monitoring and supplier verification to prevent future issues
Reconditioning, Re-Exportation, or Product Destruction
If a product cannot be released as it is, we arrange options to recondition, re-export or properly dispose of the detained goods in line with FDA guidelines.
- Guidance on FDA reconditioning requests to modify the product
- Assistance with re-exportation or alternative market entry
- Coordination of safe and compliant product disposal if required
Ongoing compliance support
Time-Saving
We handle FDA correspondence and documentation, so you can focus on the rest of your supply chain.
Regulatory Assurance
Corrective actions address the root cause of the detention, not just the current shipment.
Peace of Mind
A clear plan for release reduces the risk of re-exportation, destruction or financial loss.
What you'll need
Move quickly: share the detention paperwork and your supporting evidence.
- The FDA Detention NoticeSo we can identify the compliance issue raised.
- Supplier compliance historyPast records that show your supplier's track record.
- Prior Notice and FSVP documentsThe filings and records linked to the shipment.
- Certificates of AnalysisLaboratory reports that support the product's release.
Official sources
Related services: FDA enforcement in 2026: US food import compliance